1. Integrity: We say what we believe, and we do what we say. We are trusted because we are honest & trustworthy. In our personal, team, and organizational values, We strive for alignment in what we say & do

2. Entrepreneurship: We act as the owners of ten spa. We demonstrate discipline, accountability, judgment, initiative, economic and critical thinking and risk taking mentality necessary to generate the greatest contribution to Ten Spa and society. We embrace change, envision what could be, challenge the status-quo and encourage creativity to increase earnings and eliminate waste.

3. Speed-to-quality: Time is money. We believe that delivering high quality service faster is a competitive advantage. We want to learn, think, debate, execute and improve faster. Aiming to always apply our 48-hour rule

4. Creating Fans not Guests: The shortest route to victory is to make every guest a "fan" of Ten Spa, for three main reasons:

• Fans continue to trust us with their needs. • Fans refer their loved ones to us (word of mouth) • Fans forgive us if they perceive shortcomings.

5. Evolving through Learning: We continuously seek and use the best knowledge to improve ourselves & everything around us. We also proactively share our knowledge with each other to develop infinite learning processes to keep evolving.

6. Humility with Teamwork: One for All, and All for One! We work together, sharing a common purpose, a common culture and common goals. We treat others like they want to be treated. We practice humility and intellectual honesty. We appreciate the value of diversity, encourage and practice teamwork. We genuinely care to protect and support, not only guests, but those with whom we work shoulder-to-shoulder. We work together to pursue our Mission.

7. Discuss then Comply: We strive to discuss, understand and then comply 10,000% of the time to ensure excellence.

8. Positivity and Fun: We enjoy what we do. We know working in the therapeutic field is challenging but even challenging work can be fun. We take our jobs seriously, but we feel a fun environment delivers better care to our guests while creating a better work environment for our teammates. We strive for excellence and we have fun! In infinity logo or circular whatever is great